FAQs & Payment Info
Simply start by reaching out to us via our Book Now button or by calling us at 407-900-3218. During our initial call, we will discuss you or your child’s needs to see if Open Doors Counseling Center is the best fit for you and then schedule an appointment with the counselor that best fits your needs. If you reach the voicemail, please leave a message with your name, phone number and available time to contact. We will return your phone call within 24 business hours.
Most sessions will last a clinical hour (50 minutes). However, EMDR and family sessions may be longer. Your counselor will discuss this with you at your first appointment.
We have found that weekly meetings improve the client’s progress towards their goal. This is especially true for children and teens. When the sessions are spaced out beyond weekly, it slows down the trust-building process and clinical progress and extends the overall length of time in counseling. We attempt to schedule recurring weekly appointment times to aid in this goal.
The first few (1-3) sessions are rapport building and getting a thorough history and establishing treatment goals. The following sessions dive deep into working through your established treatment goals. Depending on treatment goals, we tend to see clients for 6 months - 1 year in length (on average). However, every individual’s needs and treatment is unique.
With general psychotherapy or counseling, there are benefits and risks. Since therapy often involves discussing unpleasant aspects of your life, you may experience uncomfortable feelings like sadness, guilt, anger, frustration, loneliness, and helplessness. On the other hand, psychotherapy has also been shown to have many benefits. We know this sounds hard and scary, however the outcome of therapy leads to many benefits! Therapy is a collaborative process between you and your counselor, and it often leads to better relationships, solutions to specific problems, significant reductions in feelings of distress which can improve physical health. Therapy calls for an active effort on your part, and in order to be most successful, you will want to work on items we talk about both during our sessions and at home. Please remember that there is no guarantee of what you will experience.
In consideration of the counselor and other clients, we ask that you give 24 business-hour cancellation notice. Clients are responsible for full payment of missed appointments or late cancellations/rescheduling.
We are blessed to be working with Liz’s Legacy to provide scholarships for our clients 18 years and younger. The scholarship is an agreement between all three parties—the client, Liz’s Legacy, and Open Doors. The counselor provides a reduced rate, Liz’s Legacy pays a portion of the session and the client pays the remaining amount. These scholarships are limited and an application is provided to determine if the client qualifies.
We do offer a reduced fee application for those interested in applying. The client needs to provide a W2 and display the financial need. Your therapist will also talk to you about other steps you can take to seek assistance in paying for counseling such as asking your church or support system to invest in your healing process.
Our counseling sessions range from $125 to $165 per session.
Our fees are based on the counselors' experience levels, specialties, and training and certifications.
We are not contracted with any insurance companies. A majority of our counselors are not contracted with any insurance companies. Our counselors are listed as “out of network” providers. However, A few of our counselors are in Network with a couple of insurance companies. Please call our main line to find out more. We encourage you to contact your insurance to see if you have out-of-network mental health counseling benefits.
You will pay your counselor for each session and your counselor will provide you with a receipt known as a “super bill” for you to submit to your insurance. Your insurance will reimburse you an agreed upon amount per session.
We accept cash, checks, and major credit cards. We accept FSA (Flex Spending Account) and HSA (Health Spending Account) debit cards as well.
It is required to leave a credit card on file to secure appointments and to bill for missed sessions. This card may also be used for ongoing payment of sessions, if desired. This information is kept in our HIPAA compliant EHR and is only used for billing purposes.
You have the right to receive a “Good Faith Estimate” explaining how much your medical care will cost.
Under the law, health care providers need to give patients who don’t have insurance or who are not using insurance an estimate of the bill for medical items and services.
- You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
- Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
- If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
- Make sure to save a copy or picture of your Good Faith Estimate. For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 800-985-3059.
Here are a list of local Central Florida Behavioral Centers that can assist you/your loved one:
- Central Florida Behavioral Hospital 407-370-0111
- University Behavioral Center 407-281-7000
- La Amistad Behavioral 407-647-0660
- Any Emergency Room Hospital
